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Move mailbox to on-premises fails due to contact list

So, here is the situation.  Whenever I have a user leave, I move their mailbox to our on-premises Exchange 2010 SP3 server (hybrid co-existence model) and archive to PST.  I've been doing this for over...

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Re: Move mailbox to on-premises fails due to contact list

Hi Josh,This is Neo Zhu from Office365 support.  I’m thinking the problem could be related to the Lync online service.In this case, we can do the following troubleshooting steps:1, Does the problem...

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Re: Move mailbox to on-premises fails due to contact list

I have an update.  I have not been able to test with a brand new user (yet), but I had another employee leave and tried to migrate their mailbox back to on-premises--and this time, it worked without...

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Re: Move mailbox to on-premises fails due to contact list

Hi Josh,It could be the cause of this problem.  I’m thinking to re-assign the Lync online license and remove all the existing contact (if there is someone still existed).Also , I’m still working on the...

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Re: Move mailbox to on-premises fails due to contact list

Hi Josh,Currently, there are no updates for that error message. Have you tried to remove all the contact user again (which I mentioned on 5/19) ?Thanks,Neo Zhu

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Re: Move mailbox to on-premises fails due to contact list

Yes, I have removed all contacts; the user only has licenses for Exchange at this time--no change.  I have the same problem with another user; both were upgraded to Office 2013.  Users who have not...

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Re: Move mailbox to on-premises fails due to contact list

Hi Josh, I would like to confirm the following information with you:1.What's the service pack version of your Hybrid Exchange 2010 Server? Please update it to SP3 to test this issue.2.Can you move the...

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Re: Move mailbox to on-premises fails due to contact list

Sorry for the late reply, but here's the information you requested:1) We're currently running Exchange 2010 Version 14.3 (Build 123.4)2) the link you provided me brought me to an OWA login.  However, I...

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Re: Move mailbox to on-premises fails due to contact list

Hi Josh, Sorry for my late response. I consult some senior engineer, but didn't get any useful information for this. Could you please check the following information and provide it to us via the...

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Re: Move mailbox to on-premises fails due to contact list

Create a UM Mailbox Policy (a non-working one is fine), assign it to the user, then type set-ummailbox -IMListMigrationCompleted $falseAfter that, try the migration cmdlet again; it worked for me...

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Re: Move mailbox to on-premises fails due to contact list

I've run into the same issue, the problem is a result of enabling Lync on a Wave15 mailbox, and having Exchange 2010 on-premise. The fix recommended by Matthew D Green is the only known work around...

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Re: Move mailbox to on-premises fails due to contact list

So we are having the same issue. Our on prem is Std Exchange so I was wondering if I was even able to create a dummy UM policy in the 1st place?

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Re: Move mailbox to on-premises fails due to contact list

I'm having this issue as well and would like some more detail on how to resolve it. We do not run UM  and are not licensed for it.

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Re: Move mailbox to on-premises fails due to contact list

Same here, would realllly like to get this mailbox migrated back to on-prem. Any updates?

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Re: Move mailbox to on-premises fails due to contact list

Same problem as above. Would love a fix that actually works and doesn't require me to have unified messaging.

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Re: Move mailbox to on-premises fails due to contact list

Actually it looks like the fix posted by Matthew Green above does, in fact work. Not sure if I'm licensed for UM. I have the Office 365 E3 plan. I created a dummy policy (literally called it "dummy...

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Re: Move mailbox to on-premises fails due to contact list

In response to Nick, I can create a policy but cannot enable a user without UM licensing. I'm on A3 plan.E3 does appear to cover UM licensing which is why you were able to do the work around.I have a...

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Re: Move mailbox to on-premises fails due to contact list

Also experiencing this problem.  I see its been 5 months since this was first brought up and still no solution for non-E3 licenses?

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Re: Move mailbox to on-premises fails due to contact list

I've had a ticket open with Microsoft for a month, no resolution yet.

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Re: Move mailbox to on-premises fails due to contact list

I am also having this issue.  We are not licensed for Exchange Online Plan 2 in-order for me to be able to enable UM for the user.  I have tried everything i have found on the internet without success.

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